At Hannells, we understand that we’re not just Letting properties, we’re creating moving experiences for our customers. That’s why you can trust us to provide a fair service from a professional, regulated agency with no hidden fees or costs…


Finding Your New Home

Before you start to look for a new home to rent you should take some time to work out how much you are prepared to pay, your preferred moving timescale and the locations that would be suitable for you. When registering with us it is helpful if you can provide as much information as possible about the type of property you are looking for and the areas that you would like to live in.

This will help us to ensure that we don’t waste your time by showing you unsuitable properties, and we will be able to let you know immediately when a suitable property comes onto the market with us. It is a good idea to provide us with an email address as well as two phone numbers so that we are able to notify you about new properties straight away to try and ensure you can be one of the first people to view.



Securing a Property

Once you have seen a property you like, you will need to secure it. In order to do this we will need to confirm details such as the date you would like to move in, who will be living at the property, rent amount and type of tenancy.

It is worth bearing in mind that the rental market is very busy and if you have found a property you are interested in it is likely that other people will be interested too. Our advice is to have a careful think and make sure that the property will be right for you but make your decision quickly to avoid the possibility of missing out.

You will be asked for information pre-application, before any monies are taken. It is important that the information provided is correct as we only take one application per property and our Holding Fee is non refundable.

The Holding Fee is £294 for a single applicant, with an additional £120 payable for any additional tenant on the application. The Holding Fee is made up of all administration costs (with the exception of you requesting a Saturday check in) that you will be required to pay in order to secure a property, undergo referencing and also covers any associated paperwork such as the tenancy agreement. A full breakdown of the administration costs are provided for you below.

Once the details have been agreed the Holding Fee is required so that the property can be taken off of the market. This is only refundable if the Landlord changes their mind so you will need to be 100% sure before proceeding and make sure that you answer all questions truthfully.


What Happens Next

Once the Holding Fee has been paid all the adults that will be moving in are required to sign our Terms and Conditions. The holding Fee secures the property for a maximum period of four weeks, subject to the Landlords approval. The property is withdrawn from the market for a maximum period of 7 working days whilst the application forms are being completed online. An independent referencing company will conduct credit checks and take up references from current employers as well as Landlords where applicable. The referencing process takes on average 3-5 working days but this is dependent on how long it takes to receive replies from various parties. For this reason it is recommended that you let your Employers and Landlord know that they will be contacted and confirm that they have your consent for a reference to be provided.

Once you have satisfactorily passed through our referencing process we will contact you and confirm your moving in date and agree a time for you to visit our office to sign the legal paperwork, please note that the full move in monies must be cleared funds in our account for the day of move in.



Moving In

When you have signed the Tenancy Agreement in the office you will go to the property and meet our Inventory Clerk. You will go through a check in document and you will sign this to make sure you are happy with all the details included and also the condition of the property. You will then be given the keys at the property and the meter reads will be taken and then we send these off to a company for them to arrange for the bills to be set up in your name.

If your property will be managed by your Landlord then at this stage you will be provided with their contact details for future reference.

Now all you have left to do is move yourself into the property and settle into your new home!



What will it cost you with Hannells

How Much Will It Cost?

Before agreeing to go ahead with any property we will always clearly explain exactly how much money you will need to pay prior to moving in.

You will normally need to pay one month’s rent upfront and a security deposit equivalent to 5 weeks rent.

The Landlord will pay for the cost of a professional Inventory to be compiled and will also be responsible for the cost of the ‘Checkout’ at the end of the tenancy.

Our charges for tenants are detailed below;


Application Fee – £120 (inc VAT) per Tenant or Guarantor

Tenancy Agreement – £90 (inc VAT)

Check-In – £84 (inc VAT)

Saturday Move-In – £60 (inc VAT

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