Where It All Began

Our Story

Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.

After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.

It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…

Rated 4.89 stars for customer service from 1898 reviews.

In March of that year Hannells was launched in a tiny two-storey office on the High Street in Hilton. With no prior estate agency experience, their vision of an honest, results-focused service that treated customers as people, and not just another number, delighted buyers and sellers across the village and word quickly spread.

Being in an industry which was largely dominated by the large corporate chains of estate agents, Michael and Alison quickly carved out an impressive share of the local market and it was clear that our brand of personal service and great marketing was something that homeowners across Derby really valued.

Fast-forward to today and our Derby born and bred, family run estate agency has grown to become a well-recognised brand within the community. Thanks to a relentless focus on the original core values of Michael and Alison, who still play a very active role in the business to this day, we’re committed to continuously improving the service we provide to buyers, sellers, landlords and tenants across Derby.

The results of our focus on excellent service are clear with Hannells now having been the top selling agent in Derby for over fifteen consecutive years and having been proud recipients of many impressive accolades and awards over the years, both locally and nationally. In fact, in 2020 this small, family run estate agency was named as the very best in the UK at the 2020 EA Masters awards which was sponsored by Rightmove and independently reviewed 15,000 estate agents on their service, marketing and results.

Michael and Alison are still passionate about Derby and are conscious of making a positive contribution to the community that has served them so well. With staff taking part in numerous charity events, the sponsoring of the “Hannells Stand” at Derby County in 2016/17 and playing a huge role in helping to bring back the massively successful “Hannells Darley Park Concert”, it’s safe to say that Derby might not be the same without us!

We’re committed to providing our customers with the same moving experience that could be found in that small, Hilton shop all those years ago and as the world seems to be focusing all its attention on technology and automation, we know that estate agency is and always will be a “people” business, and we have the best people in the business!

That’s why we’ll continue to deliver our unique customer focused approach and that’s why we’re able to help you get the best possible result in what is usually one of the most expensive buying and selling decisions you will ever make.