Our Awards

Derby's Most Decorated Agent

We’re proud to say that Hannells are, by far, the most decorated and nationally recognised, independent estate and lettings agent in Derby. This is the result of a huge passion for what we do, great customer service, outstanding results and a daily focus on continuing to improve the service we provide to our customers…

Winning any award in an extremely competitive industry where the are 15,000 competing estate agency brands with over 25,000 individual branches is a huge challenge. The awards you’ll see below are the result of actual customer feedback, rigorous independent testing including mystery shops and comparisons of the results we achieve. Whilst they’re not the be all and end all when choosing your agent, awards do give a great indication of what an agency really values. We truly believe that we are the best estate agent in the Derby area and when that’s backed up with customer feedback and highly regarded, independent industry bodies, that’s hard to beat! Here are some of our highlights so far:

EA Masters 2020

In 2020, during the height of the pandemic, Hannells were again named as one of the best Estate Agent in the country at the prestigious EA Masters Awards. Winning the GOLD award for both sales and lettings. Over 3 billion data points were analysed and 20,000 mystery shops carried out in the search for 2020's top performers – the biggest assessment of any industry. The awards are made for property marketing, results and customer service – which consumers consider to be among the most important criteria when selecting which agent to sell or let their property with.

Allagents

In 2021, Hannells were yet again awarded GOLD awards for customer service at the annual allAgents awards ceremony. Our sales teams not only achieved the GOLD award for Derby, but also for the whole of Derbyshire! An incredible achievement and proof once again that we offer the best service, from the best team in the whole of the county.

EA Masters 2019

In 2019, Hannells were named as the best Estate Agent in the country at the prestigious EA Masters Awards. Over 3 billion data points were analysed and 20,000 mystery shops carried out in the search for 2019's top performers – the biggest assessment of any industry. The awards are made for property marketing, results and customer service – which consumers consider to be among the most important criteria when selecting which agent to sell or let their property with.

EA Masters 2019

In 2019 at the same EA Masters Awards, our Lettings Team were awarded "Exceptional", putting them among the top 1.5% of Agents in the country. The team had been through the same rigorous assessments and as before, demonstrated themselves clearly to be one of the top performing Letting Agencies in the country for property marketing, results and customer service - competing against over 15,000 other Letting Agents that operate locally, regionally and nationwide.

AllAgents

Having been named as the best in Derby in 2018, Hannells Lettings were named as best Letting Agent in the Midlands in the 2019 AllAgents Awards. This is an award that is based entirely on the feedback of customers that have actually used our services including Landlords and Tenants.

AllAgents

In the 2018 AllAgent's Awards, Hannells Lettings were named as the best Lettings Agent in Derby. This is an award that is based entirely on the feedback of customers that have actually used our services including Landlords and Tenants.

Business Awards

In 2014, we were named as one of the top three finalists for the Sales & Marketing category in the Derby Telegraph 2014 Business Awards.

Estate Agents Awards

In 2008, Hannells were announced as "Gold Winners" for Estate Agents in the East Midlands at the Estate Agent Awards.

Agent Of The Year Award

In 2007, Hannells were awarded "Silver Winner" for the East Midlands at the Estate Agent & Letting Agent Of The Year Awards. This was an award based on the feedback of customers who had sold and completed with Hannells after they were sent out questionnaires to rate their experience of using our service.

EA Masters 2021

In 2021, Hannells were again named in the top 5% of the Estate Agents in the country at the prestigious EA Masters Awards. Winning the GOLD award for another year running, for both sales and lettings. Over 3 billion data points were analysed and 20,000 mystery shops carried out in the search for 2020's top performers – the biggest assessment of any industry. The awards are made for property marketing, results and customer service – which consumers consider to be among the most important criteria when selecting which agent to sell or let their property with.

Allagents

In the same allAgents awards in 2021, our Hannells Lettings team were once again awarded GOLD awards for customer service and just like our sales teams, not only achieved the GOLD award for Derby, but also for the whole of Derbyshire! Once again going to show that we have the BEST Lettings in the whole of the county.

AllAgents

For the second consecutive year, Hannells were named as the best Estate Agent in Derby in the 2019 AllAgents Awards. This is an award that is based entirely on the feedback of customers that have actually used our services including buyers and sellers.

EA Masters

Hannells were awarded Gold which saw us named as the Best Medium Sized Residential Estate Agent in the East Midlands at the 2018 EA Masters Awards. The results of the rigorous mystery shopping and testing were compiled by independent industry experts the Property Academy with the support of the UK’s largest property portal, Rightmove.

Allagents

In the 2018 AllAgent's Awards, Hannells were named as the best Residential Sales Estate Agent in Derby. This is an award that is based entirely on the feedback of customers that have actually used our services including buyers and sellers.

Derby Business Award

In 2015, Hannells were named as winners of the hotly contested "Sales & Marketing Award" at the 2015 Derby Evening Telegraph Business Awards.

UK Property Awards

In 2014, we were recognised as "Highly Commended" in the 2014-2015 United Kingdom Property Awards.

Estate Agents Awards

In 2009, Hannells were recognised as "Silver Winners" for Best Small Chain in the UK at the Estate Agent Awards.

Agent Of The Year Award

In 2006 Hannells were named as the "Silver Winner" for the Midlands at the Estate Agent & Letting Agent Of The Year Awards. This was an award based on the feedback of customers who had sold and completed with Hannells after they were sent out questionnaires to rate their experience of using our service.

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What our customers say

Afolabi Oluwafunbi

"Mya, has been exceptional. Very professional and detailed service throughout the process"

Shafiq

"Very reliable and friendly staff explained everything clearly before signing contact and kept me updated almost every day Thanks"

Rhena Watson

"We\'ve had a really good experience with Hannells, we are especially pleased with all the help we received from Mya; she was very friendly and seemed to go out of her way to ensure anything we were worried about was cleared up quickly"

Debbie Davis

"Great service, easy to get hold of, always returned calls if any messages left, kept informed of any developments"

Carl Rowland

"Great team of people, really helpful for a first time landlord"

Happy Customers

"Chloe, Sam & Mya have been great during the process of letting out our property, explaining every step to us and answering any queries. Highly recommend Hannells Lettings to any landlords looking for an agent"

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