Rated 5 stars for customer service from 2,234 reviews.
We’re on the lookout for a part-time Telemarketer to support our brilliant sales and lettings team! To find out if it’s right for you, read more about the position below.
We are Hannells! Derby’s top-selling, multiple award-winning, family-run estate agency and we’re looking for a brilliant Telemarketer to join and support our entire sales and lettings team as they continue to deliver moving experiences and outstanding service to buyers, sellers, Landlords and tenants in the local area.
If you’re confident on the phone, enthusiastic, organised, professional, helpful, have high standards and a great work ethic – we want to talk with you!
This is an office based, but incredibly varied role where no two days are ever the same!
As our Telemarketer, you’ll be speaking to all of our registered buyers, sellers, Landlords and tenants to build great relationships and make sure that where there’s a demand, they’re given the option to take full advantage of the wide range of fantastic services that we provide in addition to just selling property.
For example, if a buyer registers with us and requires a mortgage to fund the purchase of their next home, you’ll be on the phone to offer the services of one of our expert, in-house mortgage advisers to help them find the very best deal and secure their dream home.
Other services we offer include conveyancing, home insurance, property management and more!
What’s more, we’re extremely choosey about who we work with to provide our clients with additional services which means that you can talk to customers with confidence knowing that if they take up your recommendations, they’ll receive a great service and usually an exclusive rate.
If you don’t know much about Hannells, we’ve been successfully selling and manging property in the Derby for over twenty years now and have built an excellent reputation for top-notch service (you can see our reviews online >>HERE<<) and delivering results.
Whilst previous estate agency experience is beneficial as you’ll know more about the services you’ll be selling, it’s definitely NOT a “must-have”. However, it would be great if you could come to us with the following knowledge/experience:
1) An understanding of the property buying & selling process.
2) An understanding of what makes great customer service.
3) Excellent organisation and time management.
4) Confidence in talking to people on the phone.
What matters most to us is your attitude. So, providing you tick the boxes above, the rest we can train you on!
If you take a look through our reviews online, there are four words that crop-up time and time again – professional, friendly, knowledgeable and helpful.
And that’s the type of person we’re looking for to join the team.
So, if you feel that describes you well, this might just be the role that you’ve been waiting for!
We currently have six sales branches and one central lettings branch strategically placed throughout the Derby suburbs with a team of well-over 50 people. This position would be based in our Chellaston branch on High Street, right opposite the church. There’s plenty of shops and lunch options with plenty of free parking nearby.
This is a Monday to Friday, part-time position with the work day ideally starting at 9am and finishing at 3pm – BUT, those hours could potentially be up for discussion for the right candidate.
What can you expect working at Hannells?
Well, first of all we’re a family run business and we’ve no intention of changing that anytime soon. So many of the local independent agents have already been taken over by large corporate chains – but that’s not us!
And whilst the whole team undoubtedly works hard, there’s not a constant pressure to hit hundreds of milestones and KPIs because that’s not what we’re about.
We don’t need to do that because our people are just naturally passionate about getting amazing results for our customers and delivering great service.
In fact, to find out more about our story, you can find out about how it all started >>HERE<<
So, does Hannells sound like a place that you would like to work?
If “Yes”, we’d love to hear from you.
To submit an application, scroll down and complete the online form.
Once your form has been submitted, we’ll be in touch to let you know whether your application has been successful.
If so, we’ll arrange a short, informal telephone call. Subject to that telephone call, so long as we both feel we’re a fit for each other, you’ll be invited in to come and see us.
Thank you for your interest and we look forward to meeting you.
Alison Brain
Joint Founding Director
Hannells – A Moving Experience…
