We’ve ended the year with another incredible accomplishment as Hannells are officially named as the second best estate agency in the United Kingdom at the 2022 annual, AllAgents Awards…
On Friday 2nd December, members of the Hannells team made the trip down to the Kia Oval in London to attend the prestigious 2022 AllAgents awards in what turned out to be a brilliant day of celebration and another proud milestone for our Derby born and bred, family-run estate agency.
The team were on a high early-on in the day after we collected the Gold award for being the best sales AND lettings agency in Derby. But the celebrations didn’t stop there as, presented by “Homes under the Hammer’s” own Martin Roberts and Jason Lee at Propertymark, we went on to win Silver for overall best estate agency in the UK, beating off over 15,000 competing estate agents – both corporate and independent – across the nation.
The awards were based on genuine customer feedback from actual customers who have sold, bought, rented or let a property with Hannells in 2022 which made the impressive and hotly contested accolade even more worthwhile.
Nicola Barnard, Area Director, said “This award is a real highlight for Hannells because we’ve not won it on the strength of how good we think we are, or even what certain industry experts think – it’s awarded based on feedback from the people that matter the most to us – our customers. Even though I’ve worked at Hannells for a number of years now, I used to work in a large corporate estate agency and the two are worlds apart. I’ve never known a company that is so focused on customer service and regularly makes changes based on actual customer feedback. I’m so proud to be a part of this Hannells family and as cliché as it sounds, that’s exactly what it’s like working here – like being a part of the family – and I think that makes a huge difference to how we do things, with our customers at the heart of it all.”
It’s the second time our local, Derby based estate agency has been recognised on the national stage in 2022. Back in September we were also awarded Gold at the 2022 Best Estate Agent Guide Awards which involved one of the most rigorous and comprehensive mystery shopping exercises of any industry.
(You can read more about that one >>HERE<<)
Michael Brain, joint Founding Director, said “When Ali and I started this business back in 2003, we knew we had to be different to what was already available at the time. From day one, we never focused on numbers or profits, we focused on delivering excellent service and that has been a core part of our DNA ever since. Does it work? Well, our trophy cabinet – which is fit-to-burst – speaks for itself. Yes, we might only be a Derby based family-run business. No we don’t have the millions to spend like some of our corporate competitors. But I dare you to find an agency that has more heart in what it does than this Hannells team – and that’s what our customers recognise and appreciate, as once again confirmed by this brilliant award.”
Hannells was launched in 2003 from a small office in Hilton off the back of joint founders, Michael & Alison Brain, being on the receiving end of a poor experience when trying to sell their own property.
Since then, and with no prior experience, we’ve grown to become Derby’s top selling estate agency for over a decade and a half with several local offices located throughout the Derby suburbs and a central lettings branch.
So, if you have a property to sell in Derby, this latest award is yet further confirmation that there’s only one agent in town that you should be considering! If you’re looking for the very best price, in the shortest time – all whilst enjoying multiple-award winning customer service, look no further than your local branch of Hannells.
And if you need more confirmation, see what thousands of our other Derby customers have had to say about their moving experience with Hannells >>HERE<<
To arrange your free valuation with one of our friendly, professional and knowledgeable local valuers, click HERE or to find the contact details for your nearest branch in Derby, click HERE.
Hannells – A Moving Experience…
