Hannells have been recognised as one of the best estate agencies in the country as we were awarded “Best Medium Sized Estate Agency In The East Midlands” at the prestigious EA Masters 2019 awards.
After an early start to the day on October the 12th meeting outside our Allestree branch at 6am, the Hannells Directors and our Leadership team jumped into a minibus and made the journey to the luxurious InternContinental Hotel at the 02 in London.
In the company of some of the best known and highest regarded estate agencies in the country, Gabby Logan hosted a day full of talks from industry leaders and service experts with some brilliant ideas shared on how we can continue to improve the service we deliver and show how different to the competition we truly are.
The day was rounded off by the esteemed EA Masters awards in a ceremony where the top estate agencies in the country are recognised.
The team behind the awards had spent the year mystery shopping estate agents and rating them in a number of crucial areas to help define which agents are really at the top of their game.
Findings from their research revealed some startling statistics which goes some way to show just how important it is that sellers choose an agent based on service and reputation, rather than price alone.
These findings included that on average, the best agents:
- Received 136% more buyer leads for their properties
- Sell a far greater percentage of the properties they bring to the market
- Find a buyer up to 60% faster than their competitors
- Have 15% fewer fall throughs
Despite the widely held perception that “all agents are the same” these four statistics alone highlight a distinct difference between the agents that are truly focused on delivering a great service, and the competition.
All of this combined results in a huge difference in the outcome for a customer with regards to the price they achieve, the time it takes to find a buyer and if the sale ever actually reaches exchange and completion.
At Hannells, we believe we genuinely are an agent that aspires to be the very best at what we do.
As with most businesses, there will always be room for improvement but we have a great team of property professionals who all believe passionately in what they do and helping our clients to start new chapters in their lives.
The Hannells team arrived at the event expectant of being named as one of the top 5% of agents in the country – we achieved that the previous year and we’ve only focused even more intently on improving our service to the buyers and sellers of Derby throughout 2018.
However, to be announced as the “Best Medium Sized Estate Agency” in the East Midlands was a delightful surprise and one that the whole team was truly, truly proud of.
It means that we’re in the top 1.5% of agents in the country, a feat achieved by no other Derby agent.
So, after a great day of learning, adopting new ideas for making Hannells an even better proposition for local property buyers, sellers, Landlords and tenants, an immensely proud team hopped back into the minibus for the long journey back to Derby where our brand new Gold Medal and Certificate now sits proudly in our trophy cabinet, joined by a plethora of awards we’ve won over the last 15 years.
Benjamin Brain, Director at Hannells said “This is a fantastic achievement for Hannells but we’re not content on stopping here. We’re constantly working on improving our service to all of our clients. It’s a difficult business to keep everyone satisfied at some times but we have a great team working day-in day-out to achieve great results for our clients. For that effort to be noticed on a national scale is a great feeling for all of us and a real boost to team morale. I’d like to thank the whole Hannells team, the businesses that have and continue to work with us and all of our customers from over the years for being a part of our continuing journey and helping us to continue to be better at what we do.”
For more information on the services provided by Hannells (officially, the best medium sized estate agency in the East Midlands!) or to book a free valuation, call in to your local branch today or get in touch.
All of the contact details for our network of Derby based branches can be found on our contact page HERE.
If you’re thinking of selling, book a valuation online through our simple form HERE.
Hannells – A Moving Experience…
