The Derby born and bred, family run estate agency, Hannells, continues their impressive 2015 as they announce yet another record month in May for sales…

Director, Benjamin Brain, said “Our 2015 just keeps getting better and better. It’s the third time we’ve broken our own record this year alone so to keep going from strength to strength whilst other agents are reporting a lull in activity is a testament to the hard work that the whole team has put in, and continues to, over the last two years.”

According to the local agency, business has been at a consistently high level for the past 24 months and they’ve had to make some huge changes to the way they operate in order to not only keep up with demand but also to maintain the high level of customer service levels that has seen the Derby business win many awards over the last few years.

Area Sales Manager, Victoria Downing, said “We help four times more people to move in Derby than any other agent and we’ve had to triple in size over the last three years to accommodate such a high level of activity. A key focus has always been not to cut costs to increase profit, but to invest heavily in our systems, staff and continuous improvement so that we can maintain and better our customer service and continue to be innovators in the property market.

Our investment into training and development, the marketing of our properties and acquiring the best talent in estate agency is now really paying dividends for the business and our customers and I’m sure it won’t be the last time this year that we break our sales record!”

From humble beginnings back in 2003 where Hannells started out as a small office in Hilton, the company has certainly seen its fair share of ups and downs, enjoying an excellent first few years before having to ride out some tough times through the recession. However, business is clearly now booming for the agency and steady growth is back on the agenda.

Benjamin Brain continued, “We’ve been through a lot as a company and we’ve learnt some very important lessons along the way that have shaped the way we do business. We truly value the opinions of our customers and strive to provide them with a service that they will want to tell their family and friends about. We know that in a business where we’re responsible for some of the most expensive purchases people will ever make – cutting costs and providing a sub-par service just doesn’t cut it. After all, much of our success comes from repeat business and past customers recommending us to people that they know.”

Already over the last 12 months, the business has launched their very own lettings department, invested heavily in a “face-lift” of the brand, acquired more than 15 new members of the team and just last week they were announced as finalists in the 2015 Derby Telegraph Business Awards. With the team predicting an even busier second half to the year, it looks like 2015 could be one to remember for the independent Estate Agency.

If you have a property to sell or let, or you’re thinking of buying or renting, get in touch with your local branch of Hannells today. Pop in to a local branch or for all the contact details, visit www.hannells.co.uk/contact-us/.